Customer Care


Shipping & Delivery

 

All packages are shipped via USPS Priority Mail or UPS.  Packages with a value of $450+ will require a signature upon arrival. Orders with standard delivery that are shipping within the U.S will be shipped via USPS Priority Mail with tracking. Domestic orders with expedited shipping will be shipped through USPS Expedited Mail or UPS Expedited Delivery. International orders are shipped via UPS and USPS, and standard delivery with a estimated delivery time or 5-10 days is the only option. To see our shipping prices and the destinations we ship to, check out our Shipping Information Page.

 

Privacy & Security

 

All secure information that is stored on our servers such as account log in information and address details is protected by SSL technology, ensuring that your connection to our server is secure and private. This security measure is also implemeted at checkout, keeping your credit card and payment information safe and secure. All credit card information submited for autocheckout services is discarded after the release is complete.

 

Returns & Refunds

 

We do not accept returns under any circumstance. Refunds are only addmited under the following circumstances: 

  1. -You contact us to cancel your order before your order has been shipped. All orders of products from our direct inventory may not be canceled one they have been shipped. You may contact us to cancel your order by sending a email to admin@thesoleangel.com or replying to your order confirmation.

  2. -You may cancel a pre-order as long as you contact us prior to 10 hours before the scheduled release date. 

  3. -You may cancel a autocheckout service as if you contact us requesting to cancel your order prior to 10 hours of the scheduled release date.

All canceled orders will recieve a full refund.

 

Payment, Pricing & Promotions

 

We accept payment through credit card and PayPal.  We accept Visa, Mastercard, American Express and Discover. Please note that we have the right to cancel all orders that have a billing that is in another country than the shipping address. We also have the right to cancel all orders that may be fraudulent.

 

Viewing Orders

 

To view your order, you may log in to you account and check your recent orders section.