FAQ


 What payment type do you support?

We accept payment through Paypal and Credit Card. We accept American Express, Mastercard, Visa and Discover. All checkout sessions are protected by SSL technology, ensuring that your connection to our server is 100% private, keeping your sensitive information secure. If your Credit Card type is not supported, then you must complete your order through PayPal. Don't have a account? Sign up HERE.

 

Where are your shoes purchased from?

All of our inventory is purchased from licensed adidas, Nike and Asics retailers.  All of our footwear is shipped with the original receipt from the retailer. If you ever have a question on where a certain product was acquired from, don't hesitate to contact us. All of our footwear is also never worn. This is the same for our pre-order's as well.

 

Refunds and Cancelations?

We do not accept Returns under any circumstance. Orders of footwear from our direct inventory may only be canceled if we have not shipped the item yet. Once the order has been marked as shipped, no refunds may be admitted. Pre-Orders may be canceled as long as you request to cancel your order before 3 hours of the listed release time. Autocheckout's may only be canceled if you request to cancel your order before 2 hours of the listed release date. To request a refund, reply to your order confirmation, or send a new email to admin@thesoleangel.com listing you order number and reason for cancellation. 

 

Are your autocheckout's and pre-order's guaranteed?

No autocheckout and pre-order service is ever 100% guaranteed, however we can guarantee a very high success rate and great customer service. You will receive a full refund automatically when we fail to fulfill a autocheckout or pre-order.

 

How does a autocheckout work?

A autocheckout is a service that helps you purchase limited shoes that sell out in seconds. We add your desired shoe to cart on a website, and then use your payment info to checkout. The advantage is that our programs are much faster then any human, and we are able to check out in about 1-2 seconds. We use your credit card info to checkout much faster then any human can. Many times sites are crashing and it not possible to log in. Also the product might sell out while you are in the checkout process. We use your credit card with our programs so that we can checkout in seconds before they sell out. All credit card and address info collected for the service is permanently deleted after the release.

 

Viewing Orders

You may view and track you orders by simply logging into your account. If you don't have an account, you may track your order HERE

Where will my order be shipped from?

We currently store stock in two different locations, Carolina Beach NC and Ann Arbor MI. Your order may ship from either location. To learn more about or shipping methods, check out our Shipping Page.